退款政策
退貨政策
我們提供 30 天退貨政策，這表示您在收到商品後的 30 天內 可以申請退貨。
退貨條件
為符合退貨資格，您的商品必須符合以下條件：
• 保持與收到時相同的狀態（未穿戴、未使用）
• 標籤未拆
• 原始包裝完整
• 附上購買憑證或發票
退貨流程
請聯繫我們的客服信箱 whynotbbqtw@gmail.com 申請退貨。
退貨地址請寄送至以下地址：[請填寫退貨地址]。
如果您的退貨申請獲得批准，我們會提供退貨運單及詳細退貨指引。請注意，未經申請直接寄回的商品將不被受理。
如有任何退貨相關問題，請隨時聯繫 whynotbbqtw@gmail.com。
損壞或瑕疵商品
請您在收到訂單後立即檢查商品，若商品有瑕疵、損壞或收到錯誤商品，請立即與我們聯繫，以便我們協助處理問題。
例外 / 不可退貨商品
部分商品無法退貨，包括但不限於：
• 易腐商品（如食品、花卉、植物等）
• 客製化商品（如特別訂製或個人化商品）
• 個人護理商品（如美妝產品）
• 危險物品（如易燃液體或氣體）
如果您對您的商品是否符合退貨資格有疑問，請與我們聯繫。
此外，折扣商品與禮品卡不可退貨。
換貨政策
若您需要更換商品，最快的方法是先完成退貨流程，一旦退貨獲得批准，再另行下單購買新商品。
退款流程
當我們收到並檢查您的退貨商品後，會通知您退款是否獲得批准。
• 若退款獲得批准，款項將在 10 個工作天內退還至您的原付款方式。
• 請注意，銀行或信用卡公司可能需要額外時間處理退款。
• 若超過 15 個工作天仍未收到退款，請聯繫我們：whynotbbqtw@gmail.com。
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at whynotbbqtw@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at whynotbbqtw@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at whynotbbqtw@gmail.com.